Key Hyundai of Milford Service & Parts

Very happy. Had an appointment for a window on my Venue that didn't always want to go up or down. Went into their Service Department on August 8. I spoke to Baba - he is wonderful. He was a gentleman - and listened very intently. As a 64 year old female - taking care of my own car myself - he respected my research on the issue - and addressed every concern I had - and put my mind at rest - and I soon felt very secure in his care. I am very tough when it comes to servicing my car - because trust is something that has to be earned. Baba succeeded in all of these endeavors - and I was extremely impressed. After a short time - at the dealership - he informed me that a microchip needed to be replaced - and that he had to order it - and then I could come back for it's installation. The

Customer service with the receptionist and service department sucks they are rude and it was so difficult to get through to anyone to get updates u gotta keep calling cause you leave voicemails but noone ever calls you back i ended up taking my car back with no work done after 3 business days (5 actual days) cause they didnt get anywhere since diagnosing it yet place i ended up bringing my car to after getting it back its only been 1 day and they’ve already diagnosed it without knowing what hyundai said seeing i couldnt get transcripts and this new place already filed claim and ordered parts and funny too cause after having to call and call to attempt to get a update from hyundaI this new place i brought my car to after Hyundai i didnt have to call at all, at the end of the day actually 1

Have been trying to get a spare key fob for three months now. After three trips to Key Hyundai they were unable to figure it out. So disappointed. After spending a total of $600 for a custom programmed key they told me today that their computers were down and I would have to come back. Each round-trip to Milford takes me about an hour and a half. When I showed up this morning, they said they couldn’t find my appointment even though my wife had directly received a call from their service manager, John confirming a 10 AM appointment. I was able to get a refund for approximately $200 of the cost. I’m working with my credit card company to dispute the remaining charges since the key they provided does not start the car.

Service advisors are rude, labor charges way too expensive and the wait time just for a diagnosis is way too long. Had $2200.00 worth of service on 10/31/24 because of a check engine light. Was charged for an oil change. 2 weeks later check engine light comes on again. Check the oil and oil was dirty,clumpy,and down to half of quart. Oil was never changed. Service light now says I need a Cam Shaft actuator. More money$$$$$$. Stay away from here! I left Bobby Stevens Service Manager a voicemail a few days ago asking to give me a call. No response.

SERVICE VISIT We are 30+ year customers of Hyundai vehicles. We've never had a bad experience when Larry Plunkett was the Service Manager. Once he left, it was nothing but arrogant pushback from that department. However, moving ahead to a current visit to Hyundai for an issue on a new 2024 Venue that was purchased only 2 weeks ago, Aldo from the Service Department gets a 10 star review! He intervened when I was dealing with a couple of service guys at the front desk who wouldn't help me with a serious issue that I had with my newly purchased Venue. To elaborate on the two very unhelpful service men would be counterproductive, so I'm sincerely hoping that Hyundai Management acknowledges Aldo's for his exceptionally stellar customer service skills and his valuable work ethic and perhaps