NAPA Auto Parts

NAPA Online shipped me a part that did not fit my vehicle. I went into the local store in Ashland at 421 S. Washington Hw tonight to obtain the right part, and Big Mike took his time to understand the issue and made the situation right. Fantastic customer service. I'll be back, and next time I'll just go straight to the local store. Thank you, Big Mike.

Just stop in at the Ashland NAPA and was great with the rudest worker (Old man, White hair and mustache). This is 4th time that I have visited this store and have always found the workers unfriendly, but this time was the worst. Left the store and will not be back.

I don't know what was going on, but I spent at least 45 min waiting in line to buy a can of oil. Each person was being helped very slowly by one attendant as the other attendant just talked to a customer (maybe?) about his horses.. then when I was next the one attended actually working just walked away for 15 minutes! I have never waited more then 5 minutes at advanced auto, auto zone, or any other near by option. I won't make that mistake again

Well stocked store located conveniently on Route 1in Ashland. Parts guys are there to help U find what you need. They are short 4 delivery drivers so if U order on line or over the phone be prepared to wait for a while.

Mike and Chuck all way do a great job helping me. Been dealing with this Napa for twenty years. Keep up the great work. Also thank you and all your employees.