NTB-National Tire & Battery

I walked into the store at 5:54pm with a flat tire and the GM Mike, the staff and the technician provided me exemplary service . They changed my flat tire and didn’t leave me stranded! I appreciate them so much! I couldn’t have asked for better service! I will definitely be back for more vehicle services.

I came here because it was time to get all new tires 😭, the service was quick. The cost was explained BEFORE service and not sprung on at the end. This has probably been the smoothest service I've had when it's come to my car. When changing my tires the found something wrong with my car, they let me know the issue with this and was not pushy at all on me getting it fixed there but more concerned with my overall safety. The manager William was exceptional throughout this whole process, I even brought my car back a few days later for another issue and they took a look at it right away and helped me! All in all 10/10 for this location and the folks working there. Thank you!

I spoke to the service manager. Although my situation was unique and awkward and possibly viewed by others as annoying. However he showed compassion and most importantly did everything he could to get me resolution. He dealt with my pain like a gentleman and made me feel like I had a friend.

I keep coming back to NTB because of their old-style customer service. They did not try to upsell me and addressed my needs with the polite personal and professional service. Mike and his team are winners. And the chairs in the waiting room were comfortable.

I purchased four new tires for my Tahoe last month, the techs didn't put my wheel locks back in my truck where they got them from, broke two of my center caps on my rims, which I was told would both be replaced at no charge to me, but again, it has been a month. I also had to get more air in my new tires when I returned to the establishment the next day to get my wheels locks that they didn't put back. Total negligence. Terrible experience. I definitely won't be back. As a 20+ year customer of NTB, this was really sad, sickening, and disheartening for me. I have no faith left in doing business with this company any further. The caliber of customer service and quality of work is deplorable.