Octavio's Towing

Roadside assistance through my insurance. Took several hours longer than initially quoted, even my insurance company ended up calling to see if they had arrived because they were taking so long. The place hires people who look about 19 with outcomes that reflect that. The driver hit a concrete pillar with my car. Owner offered to get my car fixed with a place he sends cars his company has damaged but the guy showed his true colors once I filled a claim with my insurance

I requested a tow through my insurance company roadside service app and Octavio’s towing was dispatched within 10 minutes or so. The truck arrived about 20-25 minutes later. The driver was professional and pleasant, and he loaded my poor little car up quickly (dead battery due to dead alternator). My husband had met me at the location so he and I drove home. The tow truck arrived at our house a few minutes after we arrived and got my car into the driveway. I had gone inside and the driver knocked on our door to check and make sure my car was placed where I wanted it before dropping it from the truck. I thought that was very nice to ask! After a quick signature, the driver was on his way. I did not have to pay anything as the bill was sent automatically to my insurance. The driver even show

Left me hanging on the side of the road for hours. Contracted with USAA insurance to tow my vehicle, but did not show up, and when I finally called them to see what was going on, they canceled through USAA rather than simply telling me they were not coming. My insurance company eventually contracted AM/PM Towing, a local competitor, and they showed up on time and did a good job. Avoid Octavio’s Unless you are prepared for no service, and no communication. I will certainly contact USAA and ask that they eliminate this company from their Service provider list

When I called to check in on my insurance co scheduled tow ten minutes before the scheduled time they told me they were an hour behind. I said OK. When I called back an hour later to see where they were they said they were AT LEAST another hour behind, or I could make another appointment for tomorrow. Are you kidding? And ask for another afternoon off work so I can “maybe” get a tow? At least call and let me know you’re not going to make it.

Shout out to Alex for coming in clutch with the tow assist. Someone attempted to break into my car and got whatever tool they used stuck in the lock! Wait time was short and accurate and service was excellent. Thanks again Alex!!