O'Reilly Auto Parts

One of the worst customer service experiences I’ve had. An employee named O’Shea at the Sedro-Woolley O’Reilly Auto Parts location acts like customers are a complete inconvenience to him. I watched him interact with several people and he was dismissive, impatient, and talked to customers like they were stupid for asking basic questions. When I asked for help finding the correct part, he acted like he knew everything but offered absolutely no real help. The attitude was incredibly condescending and unprofessional. I also asked about the loaner tool program that the store advertises, and he made it seem like whether you can use it depends on how he personally feels about you. That’s not how a customer program should work. If you don’t want to deal with customers, working in customer service

O'Reilly Auto parts is 100% better than autozone the prices are roughly the same but the service at O'Reilly is in my opinion better than auto zone by far

Your web site is terrible to navigate and keeps erroring out when I need the info the most berry guarding and so I call store and no one answers the phone you need real parts people not kids that know. Nothing of vehicles

I Am not really sure how much I can say that everyone KNOWS on a Positive Note,😉 They Always have Everything I've EVER asked for if NOT in stock they'll put In an order 😁

We came in today with what appeared a battery problem. We were out of town and had no tools. As we looked at the problem we determined that we needed new terminals also. Since we had no tools Oshay sold us what we needed and also installed the new battery and terminal for us. We feel that Oshay did a great job and went above the call of his duty. Thanks Oshay and O’Reilly for getting us back on the road again.