Parts Department at Baker GMC

The only positive part of my experience with Baker Buick was Tressy in Customer Service. Tressy is PHENOMENAL. The rest of the staff should take lessons from her. Among my complaints: 1.) First and foremost, all but one staff member failed to adhere to the face mask mandate issued by the city of Charleston - an order they posted on the door leading into the service center. This includes the service manager (who waited until I LEFT his office to put on his mask) and the GM. The waiting room is next to the GM’s office and I watched him speak closely with staff members - none of whom wore a mask- while he himself was maskless. In addition, the GM did not tell a customer who pulled down his mask to fix it when the customer asked him a question. I responded to a survey they sent by voicing my

Very knowledgeable staff. Always get my orders when promised.

The gentlemen in Parts are always so patient and helpful!

The person who helped me was knowledgeable and helpful.