Pep Boys Auto Service & Tires

Today I went to the Mystic CT. Pep Boys store to replace a battery for our 2020 BMW 440IX Gran Coupe. After calling the day before to check availability, and price, I was told that yes they had the correct battery in stock at $304.00 plus a coupon which I presented for FREE Installation.I scheduled the appointment for this morning. Everything went great. I arrived at the time of my appointment, and the car was brought in very quickly. I even received a lovely text with progress reports on the service. All this was great until the job was completed and I was presented with the bill. The $304 battery with FREE INSTALLATION suddenly had several added fees. Now, how that could be? A gentleman who I will assume matched the name of the manager Bob proceeded to tell me the upcharge for the insta

Damaged a wheel, when brought to their attention, was told it was damaged before they worked on it. When I spoke to who I assume was the assistant manager, he was argumentative and denied any damage was done by his employees. When I asked to see the video footage from around the building and shop floor, I was ignored. This would have been the perfect opportunity for them to show there was no damage committed while in their care. The “live” video from the shop floor is a still picture with a warning that pops up saying it’s not connected. This all after I had an appointment on a Tuesday at 9am, at 9:20 am I was told the technician was running late and would not be able to start and would take 2 hr or more from whenever the technician did show up. I had to reschedule to the following Friday

I've never written a google review before, but felt moved to make an exception for this Pep Boys location. My boyfriend and I came to Mystic to celebrate our anniversary, but when we arrived at our hotel, we noticed a serious leak in one of my tires. We found Pep Boys to be the closest option, and I'm so glad that's where we ended up - the customer service was incredible, and they went out of their way to make sure the tire was replaced quickly enough for us to still make our dinner reservation and enjoy our anniversary. We are so grateful!

I was in need of new tires and Pep Boys was running a pretty good deal that I wanted to take advantage of. I called and spoke with Roger, who was so friendly and helpful on the phone! Prior to making my appointment, he made sure that the tires that I would need would be in the shop. Once he confirmed it, he helped set me up an account and scheduled my appointment. I got my new tires on today and shortly after I left, the pressure light came on. I called the shop and Roger told me to come back. The technician came outside, made sure everything was good and was able to get the light turned off. I had an excellent experience with Roger and the staff. Highly recommend!

I came here with no appointment at 4pm with a nail in my tire and 3 other tires that were very worn out. Bob immediately helped me out even though they were very busy. He helped me find the best tires with a great deal. I really appreciate everything him and the woman at the desk did for me. I highly recommend! Hard workers and very kind. Thank you!