PFM Auto & Fleet – Zionsville

The staff were unbelievably helpful to me! I found them as a preferred shop with AAA. They really took the time to look into what happened to my car and gave me some really honest answers and options. Their quote was much more reasonable than I'd gotten at other places. Above all, they were very generous in letting me leave my car there for an extended amount of time. I also appreciate that they have such extended hours!

Received a work invoice statement reporting 19 labor hrs were involved in the repair of my class A RV totaling $3,289.00 no parts involved. I asked if I could check out my RV and was told I would have to pay first. I paid. RV would not start due to low battery. I asked for help and was told basically, help yourself a door was left open for access to building. 1,200 miles later the same problem arrises while in Texas during this ice storm. Had to ride 60 miles with my steps out. But made it to Crestview RV & Sales. I stayed in Laquita Inn 4 days while repairs were made for real this time. Totaling 700 + dollars and was told and showed every aspect of repairs and operation of procedures. As where PHM told me they have no reason to question there mechanics abilities or ethics of repair work.

I had transmission, front & rear differentials and transfer case fluids replaced, spark plugs replaced and a water pump replaced (which was covered under warranty for work previously done by PFM at a different location). All work was completed and I have had no issues since. I am very pleased with the quality of the work and would not hesitate to recommend PFM Auto to family and friends.

This shop will take advantage of you at any opportunity they can. And then complain about it when they think you can't hear them. They charge 350/hr or more if they sense any lack of experience and will lie to your face about it and make every excuse for why it costs so much and why they need to extend the time longer. They tried to tell me you cant get a radiator these days for under 500 dollars and I guess a radiator is 10 hours of labor as well (even though the technician mentioned that it only took 45 minutes each way) and apparently it costs over 1200 dollars for a radiator, which when i called every shop I can get a hold of from indy to Alabama says theyre a scam and they'll try to get any extra buck they can. Not to mention if they mess something up, you still have to pay for it.

Very nice staff and waiting room. They got me scheduled and backbon the road quickly