Quick Lane at Balise Ford of Wilbraham

Booked an appointment one week ahead for Monday 9:20am. for an oil change, thinking that I would get my truck back before 11am. Monday morning, they came and picked up my truck at my house precisely at 8:56am. Received text stating it arrived at the facility at 9:15am. Little bit pass 1pm, I texted for updates since I didn't hear from them. Around 3pm, I received a text along with a video on the health of the truck, and they said they just started draining the oil. Shortly after, they called to inform me that the break fluid needed to be flush and the air filter needed to be replaced, but they would not have the time to get it done until the next morning becausethey're short handed. Needless to say, I was livid because I desperately needed my truck for work asap. Whoever is in charge of th

Service was decent but after getting new tires, when I went to start my car, the tire pressure light was on. I was told that it was a bad sensor and I would have to return to have it replaced, but after a day or so, the light went off. I don't think they know what they are doing.

Where should I start? Went in for an oil change at the Quick lane. Also needed a headlight bulb replacement. Was given an 1 hour and 15 minute wait time. Three hours later I was still sitting there. I sat there and watched the technician put my vehicle up and down the lift numerous times after completing the oil change. Without ever touching the vehicle again!(Actually a good thing). Then the mechanic comes in to speak to me(Not knowing I am a car guy) and tells me some b.s. story about the headlight throwing an error code. He never changed the bulb. They then charge me for a diag fee that I did not ask for or approve. So after paying for the oil change and fake diag fee I immediately complained and they would only refund me half the diag. Unacceptable. So I wasted another hour of my time

Just had my oil changed and the service was fantastic. The cost was also much lower than Jiffy Lube. Robert Gagnon was very friendly and answered all of my questions. Will be bringing my other Ford vehicles here for oil changes from now on.

They clipped cables to a sensor that controlled my ABS. This caused my ABS to engage at 50 miles an hour. They told me it was my tires, so I went and spent over $800 on tires and that did not fix the issue. I went to another mechanic and they found the issue, it was a $80 fix. And the original issue I went to Quick Lane for was never fixed so the new mechanic fixed that as well. I try not to give this low of a rating to any business but this was a time consuming and costly experience.