Quick Lane Express Tire & Auto Center of Baldwin

Great job, checked all my fluids, showed me my air and cabin filters, showed me a small sample of my fluids so I know how they're looking, and rotated my tires all in an hour! Very pleased with the communication of the tech and the customer service from the desk guys. Everyone was great!

It was easy to make an appointment that worked for our schedule. We were greeted by a friendly gentleman when we walked in and he had paperwork ready and knew why we were there. They even checked the tires and reported what wear on the tires was at. It was quick. Everyone was friendly and efficient. Plus we can use our REWARDS to pay for the oil change. We will definitely go there again! Thank you!

The team squeezed me in for an urgent last minute oil change for a long trip I was taking the next morning! Fantastic, now days most businesses don’t care to go the extra mile or effort to help customers! Customer service skills are not lost here in the Baldwin Ford Quick Lane service department. Thank you guy’s excellent job!!!!!

If there was a star less than one, I would select it. Worst service I have ever received. Took in our vehicle and got ball joints replaced on it, less than a year later ball joints went out again. That was the first experience. The second experience I asked them to fix the air conditioning. They replaced the compressor when it didn’t need replacing and when I took it back in they charged me an additional $1400 to fix the air conditioning, because they said I didn’t have it diagnosed the first time. . I would not recommend this service center. We’ve been going here a long time and this will be the last.

A couple of months back I went into the Quick Lane for a scheduled 9am oil change. This was soon after they opened their doors. I walked in and was told to wait, the person behind the counter was on the computer and I assumed he must be finishing something important. I sat in the waiting area for 20 minutes until finally a woman walked in and said she wanted to do an oil change but did not have an appointment. At this time it was right around 9:20am. The man behind the counter got her checked in and her car was immediately brought in for it's oil change. I then got up and asked this worker why I was still waiting when I had an appointment and if my car could also get in. He said no, because they only had enough workers to complete the car that had just been brought in. I was then told that