Ranco Collision LLC

Kurtis and John both came to our rescue after a very long and miserable wait due to a simple flat tire. AAA sent me a driver who not only took an eternity(1.5 hours), but also signed off on my call as already having arrived when he had not, then cancelled. AAA and a responding police officer each then called a new driver, and by happy coincidence we got these two best friends. Thank goodness because we needed both trucks and both drivers. Late at night with an exhausted baby we were finally on our way home thanks to these two saviors. Two of the friendliest tow drivers i have ever met. Thank you guys

My accident was 30 seconds but my experience with Ranco was the worse part of my accident. Had to constantly check in to find out status. He didn't care because I had a rental. Complained about ins. co. not paying enough to pay his workers. He had the car for a month. This is way beyond what another collision shop would have taken to fix the car. The car was there for 2 wks before parts were even ordered. 30 minutes before pick up, told me the car needed to be jumped constantly, did I want a battery. They were the cause of the battery dying, found heated seat switches on and they weren't on during accident. Went back the morning after picking up the car as there was a distinct rattle from area of major repair. Said it was the tire jack in the rear. Decided to get car independently evaluat

Great experience with the folks at Ranco. My wife has taken her company vehicle there twice and both times they were very courteous, professional, fast and fixed her car with outstanding results. It looks like new. Great job guys. Keep it up.

Zero stars is not an option or that’s what I’d give them. Had a flat tire and my Volt did not have a spare, so needed a tow. Chevrolet Roadside Assistance first called these guys. Got the notice at 11:53am that they would be there at 1:23. 90 minutes seemed a little long, but it might have been a busy day. Waited til 1:40 and then called them to see when they would be there. A very rude man told me maybe 30-45 minutes. Gave them until 2:45 and gave up on them and called Chevy back. The operator there called Ranco as well and was also treated rudely. The dispatcher wouldn’t even give her a time (mind you, I had already been waiting over 3 hours on a mild July day). She cancelled the assistance request. The next tow operator was on the scene in 30 minutes and got me to a dealershi

The tow and driver were both excellent and professional but dealing with the manager over the phone was beyond frustrating. After my insurance gave me an estimated time of arrival, I called Ranco directly after not being there 30 minutes later. The response was "what's the big hurry, the dealer is closed?" This puts the customer in an awkward situation. At any rate, an appointment was made for a tow 24 hours in advance and they were 1.5 hours late to arrive.