Roberts Ins

My co worker referred us to Robert's Insurance to have my current insurance policies reviewed since they went through the roof. She said they'd make sure we weren't over insured or uninsured insured. At first we were really hesitant to change agents because we had been with our other agent for over 20 years. I ended up calling and setting up an appointment. We ended up meeting with Heather, went over my concerns with her as well as my complaining about everything under the sun. She was very patient with me and listened, she made me feel at ease, not stupid and as if she truly understood my concerns and wanted to help. We went over everything, she addressed my concerns and she asked a lot of of questions, but it ended up being for our benefit for coverage and discounts. She was able to c

Love the Agency and the employees who work there, they are all very friendly and will spend time going over what is the best affordable policy that meets your needs. If I have questions or a problem my Agent is always there to help and that is rare to find these days. I love doing business with Robert’s Insurance, I highly recommend this insurance agency, it’s the best in Southern IL.

Was referred to ask for Chris so I called and left him a message on a Thursday . He called back that evening around 5 and he got all my information for a home and auto quote and told me he would have a quote emailed to me the next day. I didn’t get anything but assumed he had just gotten busy. Didn’t hear anything Monday or Tuesday so called to follow up on Wednesday (6 days after the original conversation) was told he was in a meeting a would call me back….nothing. Called again Thursday (7 days after original conversation) was told he was out for a medical procedure and would get back with me Friday. I Called back mid afternoon Friday after still not hearing back and was told he would get back with me. I then told the woman who answered the phone I’d been hearing that for days. 5 minutes

Have been a loyal customer for years never missed a payment no claims and tried for 6 months to have a vehicle dropped from the policy due to a divorce and still had to actually stop payment and switch to another insurance. Repeated calls were never returned . Found put later several others who dropped this insurance due to similar issues. Terrible customer service

I have been with Roberts Insurance for over forty years. The advice and consistency of service has been a very good experience. Jeff McCormick is a terrific person to work with.