Sam's Club Tire & Battery

I had a tire installation appointment at 1pm last Friday. I arrived early waited in line checked in at 12:55pm. I asked the young man approximately how long should this take. He told me since I have an appointment it should only take an hour. My response was great, I’ll be here walking around. At 2pm, I went back to the tire center to see if my car was ready. There were two guys at the counter and one guys asked which vehicle was mine. I told him and he told me, we are just about to get started on that now. I told him, I’m confused. My appointment was at 1pm and you’re just starting on it now? He said yes, we’re are both going to get started on it and we’ll get you out soon. No explanation for the delay. I was in disbelief. So, long story short, my car was not ready to go until approximate

I had a pretty great experience there. They don’t answer the phone, but it rolls over to a service person. I got an appointment quickly to repair two tires. The staff were very nice and friendly at the Morrow location and they completed the job in a timely manner. They went over what they did and complimented my old truck. I usually go to the Sharpsburg, Georgia location. The tire staff people at that location do not have good customer service skills. So the Morrow location was worth the drive. I will go back.

Today I had an appointment at 4pm to install 4 tires. It took them 2.5 hrs and didn’t do it right… The alignment is off, It pulls to the right. Not to mention this location never answers their phone. Making a follow up appointment for the Buford location. WILL NEVER go back to this location even though it’s only 15 minutes away from my house. This is my first time having a membership with Sam because they’re close to my house.

Let's just say the guy Terry said he don't know why Calvin book all these people 9n Sunday and he's off, The tire was order weeks ago do to alot of different problems they have this is the 3rd reschedule tire appointment and this was one of those after the snow day where Sam's worker Terry had a Bad attitude about the whole situation..We are customers If you don't wanna be here go home ! By sitting in the waiting area everyone had the same experience It's unacceptable, But thanks for Phillip

I would give 0 stars if possible. Always a 4 hour wait, always only 1 tech. Today they tell me they can't take any more cars because they have 6 cars waiting. Someone in upper management really need to take a look at this department and make some kind of adjustments. This is ridiculous to be refused service, it really defeats the purpose to have a warranty on your tires if you can never use the warranty, if you go elsewhere to have the work done it voids your warranty. I will never buy tires here again. It makes no sense to have to drive to Mcdonough or Sharpsburg to be serviced because my local Sams service so terrible. Disappointed Member.