Sheehy Ford of Ashland Service & Parts Department

Came to Sheehy Ford of Ashland after looking at other Ford dealerships in the area. As soon as I arrived, Kerry greeted me and made the experience buying my first car a wonderful experience. Everyone that I spoke to was extremely kind and informative! I can't speak for the service department yet, but as far as purchasing a car, I am highly recommending Sheehy Ford and Kerry specifically.

Paid for an alignment that they never did but took my truck for over 2hrs.. I tried reaching out to Moekiley and Megan and haven’t heard back from either. Terrible service all around. It usually takes them 1.5hrs to do a simple oil change/tire rotation and they don’t even rotate the tires when they say they do, ridiculous! I will be switching to the Sheehy in Richmond for service.

Well I took my truck to Sheehy ford of Ashland for brakes . I was told by Ferber that my catalytic converter was bad. Fortunately Noel informed me all diagnostic was perfect. He was pleasant, informative, well dressed and great attitude and appearance . Great presentation for the dealership . He informed me I had a recall and he had ordered the parts ! Well that’s above and beyond . Then he asked me when he could arrange pickup for this service and delivery back ! Well with my schedule my time is Money. They picked it up this morning another pleasant person I think Tom was his name and assured me it would be back at 2:30. Even though I paid 100 more for the brakes than my normal service provider it’s worth the extraordinary service I received at Sheehy !

Services just needs to be honest. I scheduled an oil change got there early and went to waiting room. At a hour in I went to check on the progress and I was told it be right up and he was surprised no one got me. 40 minutes later it was told it was almost done and that there was a recall they were taking care of. First off I know I know the importance of getting recalls taken care of and I would have been okay with it if I was told before hand so I could change my plans to wait at shop to arranging a ride to work. But the biggest issue is being lie to about the progress he know about the recall when I came up at the hour mark.

1-25-2021; Awesome dealership, great staff, wonderful work 8-2-2022: very qualified, courteous staff, present options well organized.