Silsbee Ford, Inc. Service

Silsbee Ford Service Department did an incredible job with my engine repairs on my 2022 Ford Bronco. They assisted me while I negotiated with Valerie Gray at Ford Headquarters to pay for the repairs. Theresa set me up with a great Ford F150 loaner vehicle and did a great job staying in touch during the entire process. Everyone was very kind and professional. They even detailed our vehicle before returning it to us after the repairs were completed. Very grateful! - Robert and April Jones

First off, the service department at Silsbee Ford has been exceptional in my experience, warranting the most praise from any dealership I've had to deal with in my 32 years of driving. I purchased a 2017 Ford F-150 XLT with around 150K miles on it. So, naturally, there's going to be some risk associated with that, and when I started having transmission problems, I thought I was screwed. But not with Silsbee Ford! They "owned it" and took care of me without hesitation, installing a new transmission. Top notch standard of customer service. The service advisor, David Allen, exemplifies what an asset any individual can and should be to an automotive service department. I don't usually take the time to write reviews, and this is the second review I've written for Silsbee Ford! That's how impres

Not a horrible experience! They did fix my first issue. Only complaint is that they are impossible to get on the phone or have someone in the service department call you back.

I had a pretty decent time at Silsbee Ford Service department. It was kind of confusing at first because I'd never been to the Service Department before (just Sales, because I haven't had my new ride long) and I was at a loss when I first arrived. The service entrance dumps you into these little cubicle areas? I did a double-take thinking I was in the 'Employees Only' area, but I wasn't! Colleen was nice and got me squared away, when I figured out where to go. The service was fast and the actual service took just a few minutes. Also, the waiting area was efficient and clean. The complimentary water was a nice touch, too! Overall, the experience was about a 4 but the approach and flow is weird.

The service department, I came to drop off for a recall on my vehicle that I had received in the mail. I walk in and am ignored by people passing when abruptly these ladies ask what I need in an inconveniencing way, I said I need to drop off my car for a recall and they both scoff saying they don't accept drop offs without appointments and I explained if I need to make an appointment that is okay let's do that and she then doubles down and says to leave my car since I'm already there which made it seem like they could of done that the whole time, they were rude and unwelcoming. Over two weeks go by, and I haven't received a single phone call or update/ I had to call twice myself. On Monday I called asking if I can go ahead and get an appointment and I'll pick up my car and without giving h