The Magnolia of Millbrae

The Magnolia is a wonderful place to call home. I know 3 people who have each chosen to live at the Magnolia for different reasons and each of them were very satisfied with their choice and decision for a variety of reasons. The Management and staff are respectful, efficient and pleasant. The facilities and amenities are wonderful and of high quality. And the building and residences are impeccably maintained. Nothing in any of the front entry lobby or other common areas looked tired or run down. Everything was clean, fresh and smart looking and above all, the air smelled very fresh and clean. Walking in the front door, I felt like I was walking into a relaxing cruise ship ready to set sail, the residents all are upbeat, polite and very friendly I was also impressed at how everyone dr

My mom lived at the Magnolia for about 13 years and it was a great experience. My mom really enjoyed it for her entire time, and didn't have any real complaints about any aspect of it. The quality of the facility was very high -- they keep it in great shape and it's a very pleasant place to be. The food is good -- and that's really important in a retirement facility. And most important by far, is the care of the residents from the staff and the executive team. From the top to the bottom of the organization, everyone at the Magnolia really cares about the residents. The care my mom received was consistently very good -- and at any time I could reach out to the Executive Director and other senior level folks and they were very responsive. I highly recommend the Magnolia to people r

This place is extremely expensive for poor service. The staff don’t follow the rules set in place to protect the residents. Most residents lack awareness and their families aren’t watching closely. While the staff are personable, they struggle to deliver on multiple fronts. Electricity goes out, WiFi never works (forgetting calling Grandma or her watching a movie), windows/carpets are dirty, dining room food is cold. This place is better than most but far from perfect. Hoping this review brings to light gaps in service and brings improvements.

I researched 10 different senior communities before choosing The Magnolia of Millbrae. I chose it for my father primarily because everyone I have met who works there is very kind and caring. There is low turnover among the staff. Many on the senior leadership team have been there over 10 years. The facility is about 25 years old, but it looks much newer and the apartments are larger than most of the others that I saw. The food is also a highlight. They have a new menu for every meal and the food is well prepared. My father has been there only three weeks, but he is acclimating very well and has made a couple new friends.

My sister just moved into The Magnolia of Millbrae and I am totally impressed with every aspect of the facility. What really stands out is the quality, kindness, and professionalism of the staff. It is such a relief for me to see that a member of my family is getting the care they need at such a high level, and in such a beautiful facility. Everything at The Magnolia is so well thought out and perfectly executed. I know that it takes quite a lot of planning, organization, and dedication to provide an independent and assisted living community that is first class in every way. The apartments are well designed and well appointed, and the common areas are akin to what you would find in a luxury hotel. The food is absolutely incredible in the quality, variety, and healthy nature of the each ent