Tommy's Express® Car Wash

Back on July 13, 2025, the carwash spinners ripped off my back wiper. Immediately went inside, guys took down my info, and said they would contact me with a fix. I’ve never been contacted about a fix, or anything else. I’ve canceled my membership since then and have no plans on going back. I understand this sort of thing is out of the ordinary, but if you ever have damage from the carwash, don’t expect any help.

First time here recently. Was upsold to the most expensive wash ($25) plus a free trial for 30 days. Sure, why not. This wash took literally 30 seconds and my wheels have *never* been filthier. I mean, it's laughable that I had to re-wash the car elsewhere to get the wheels clean. This has never happened at any car wash in my life, so I just had to laugh and move on. I won't be back.

The price for the car wash is not bad, but the customer service is lacking. I had a lady at the entrance of the car wash who was incredibly rude and condescending. Also, the car wash didn't really do that great of a job. My car still has some dirty spots. Just wish they would at least treat their customers better!

My car has never looked better. I use the wash a couple times a week. It always comes out sparkling clean. The attendances are always friendly and easy to follow their directions.

The Tommy's Car Wash in Ballwin started as a good experience for the first year of being a member. Then the wash did damage to the rear driver-side door. I brought it to their attention. They documented it with pictures and took my information. A week went by and I hadn't heard from anyone. I stopped back in and was told someone would contact me later that day. That has been a couple of weeks now without a call. They have no interest in making good on this. I wouldn't suggest this car wash to anyone.