Towne Auto Group

My wife and I worked with Adam Torres from Towne Auto Group for our daughter’s first car. We found it online and in another state. After I inquired, Adam reached out immediately with a phone call and text. We spoke on the phone and I told him what I was looking to do for the car. Because of my job I let him know texting was best. Over the next week we got everything worked out and he checked in daily. my wife was flying up and driving the car back, before I even said anything Adam offered to pick her up at the airport and bring her to the dealership. She landed and he was there and within an hour she was out of the doors with the car for our daughter. He was prompt, thorough, kind and thoughtful the entire time. We need more Adam’s in this world.

Recently purchased a 2023 Explorer Timberline from Jon Howard and had an AMAZING experience! Him and Trish Burgwardt went above and beyond to get us the best deal and we couldn’t be happier! Will definitely buy a car at this dealership again!

I had an appointment for an inspection and oil change for my 2021 Ford Escape at the Quick Lane there. The waiting room needs some upgrading. I have been going there for about 10 years. They no longer have a TV to watch and pass time. The seats no longer have attached table areas to set things down on. The seats and table areas were all connected. So now just the bars that used to hold the flat table areas are visible. When you site down the whole row of seats wobble. They did get my vehicle in on time to service. I was out within the hour. No issues with my vehicle. I had the works oil change and they provide a completed checklist with comments. I was very happy with the service.

So... If your vehicle won't accelerate above 3000 rpm and bogs down with any load on it, should it take 3 weeks to get in? Then after forcing in in after a week of driving with absolutely no power or acceleration, we are told diagnostics only happen Monday-Friday. So the vehicle gets seen and was told it would be 3 days for the parts. 4 days later had to call to find out the parts did not show up, or not all the parts. Finally when picked up, they replaced the catalytic converter. Never test drove it.... Guess how I know.... I don't trust this place. Catalytic converters generally go bad because of something. The burn off of the new converter smoked and smelled so bad that it was close to going back. 10 minute test drive would have solved that but I guess that is too much to ask. Not to me

Charged me a 100.00 to drain water from water separator in my diesel. Also I don't feel they did a complete service check up or topped my fluids off at all