Towne Ford Service

Honestly I don't understand the negative reviews. Been coming here for 4+ years with multiple vehicles and it's been very good. Service staff is awesome, communicates well and seems to be very honest. I love this place, and I don't get ripped off. I've only ever had positive interactions with everyone, it's pretty easy to get in an out - and the waiting room isn't terrible if you stay. I'll keep buying cars here and keep bringing them back for service. I don't think you can go wrong.

All I ask for is communication. I understand that repairs take time, parts need to arrive, and diagnosing issues can be a process. But after recently moving to the Southtowns, I was hoping for a better experience with a new service center—and was disappointed. I went two full days without any communication from a service advisor and didn’t even have a name or direct contact. Calling and pressing “2” for an update got me nowhere—no one ever answered or returned my voicemails. It took a call to the service manager just to get an initial response. Once my repair was approved by warranty, I heard nothing again for five more days. When I finally stopped by the dealership in person, I found my truck parked in the back of the lot—and learned that the service advisor I had been working with had

I’d give 0 if I could. Long time customer of theirs, have given them a ton of business and will no longer after this visit. Brought my truck in for an oil change, recall and an issue with my headlights. Explained to them very carefully what was happening. Truck has a Ford Bumper to Bumper Warranty. They charged me $200 diagnostic fee to visually look at my truck and blame things to justify the issue instead actually trying to fix the problem. Absolute waste of time and money. Go somewhere else.

Showed up to my appointment on time, the minor service my car needed was quick (under the estimated time frame) and the customer service experience was great. Very happy

Absolutely terrible Customer Service. I would give 0 stars if it let me. I made an appt about 2 weeks in advance to take care of a wiring harness recall, cabin air filer and battery test on my work truck. I was scheduled for Tuesday morning so for convenience, I dropped it off on Monday night. At drop off they told me it would only be a few hours, and they would call when it was finished. Tuesday afternoon when I called to check on progress, I was told they had not gotten to it yet, but it would be finished by end of day. On Wednesday morning after zero communication, I called again and was told it would be finished by end of day. Wednesday evening when I called before picking it up, they couldn’t find any of my paperwork or appt and had not even touched my truck. Thursday was Thanksgivin