Toyota Carlsbad Parts & Service Department

I purchased a new 2025 Toyota Tacoma TRD Off Road 4X4 truck and because it was black opted for the ceramic exterior and interior that was paid during my purchase. I then combined the ceramic protection appointment with an install of the step rails that allow you to easily get in and out of the truck. Nolan was extremely helpful in helping me select the correct step rails for both the look and functionality and checked to ensure they were in stock. Devin was helpful scheduling both the ceramic protection and step rail install so it all could be completed in one day. Dave was very professional as my service advisor and kept me advised of the estimated completion time. I also received a rental car while the truck was in service all day, which was nice. I was a bit shocked by the amount of the

Toyota is great!! I would give more stars if I could! My RAV4’s paint was peeling off and I found out it was under warranty to fix the issue of a faulty primer. The warranty was up in a few days. My service rep Aloha was SO helpful going through the departments to make sure it got in! I was very appreciative! Toyota gave me a rental to use while they painted my vehicle at NO charge! When my car was ready I couldn’t believe how beautiful it looked! It’s like a brand new RAV4 now! They did such an awesome job! It’s amazing!! I was so happy I had tears of joy!! My RAV4 is a 2015 and looks like I just drive a brand new one off the lot!! I love it! I am so grateful to Aloha and the whole Toyota team that made it happen! Sending blessings to all of you!

10k miles and oil all underneath after service as well as on the cover. I'm hoping its just sloppy snd not negligence. Will have to take it in if she survives the weekend. UPDATE After an hour and half at the dealer seems to be corrected. I hope to keep service here with high standards.

I came in today with a service appointment for an oil change. I waited over 20 minutes for the service advisor. And when he came out, he told me I was late and that I would have to wait 3 to 4 hours to get my oil change done. Dave is the most rude and condescending service advisor. I also find it interesting that they have a special tire service advisor, but they can’t even inflate the tires of the car’s in their showrooms. On a separate occasion, I came into the parts department to purchase battery and their system was so bad that they couldn’t refund the $22 for the core fee. I had to wait for two weeks to get a check in the mail. If you can go to another dealership, avoid this one.

This was my first time servicing my truck in Carlsbad, and Tanner was amazing! He was very friendly, knowledgeable, and honest. This is the first dealership I’ve been to where the service team didn’t try to upsell me on things I didn’t need, which I really appreciated. Thank you for taking care of my vehicle and keeping the experience straightforward and stress-free. I’ll definitely be coming back.