Valley Isle Motors Ltd Service

Valley Isle Ford has abandoned me as a customer and has done nothing to solve a safety recall on my 21 Ford Escape. The recall is on the drivers side door. The check-arm reinforcement welds have failed in the door making the door not useable for entry or exit. Valley Isle has had my car since 14 June, 2025. During that time they have picked car up for photos twice. The second time they did not return the car until 3 weeks later only after I asked them where the car was. They admitted that they had misplaced the car. The current Body Shop Manager (the 3rd since June) had no record of my car. I have talked to the General Manager but that has not proved useful. I have called the Body Shop twice a week for the last 3 weeks to no avail. They do not callback. I have also filed a Customer Concern

I was in there to get some overpriced repairs done, and asked them to please put a slow charge on the battery overnight. The service manager said that's an extra 200 dollars. I told them no thanks and took my business elsewhere. Goodyear does this for free as a courtesy, and Napa charges 4 dollars. Avoid this place.

They are idiots. They replaced my fuel tank and forgot to prime the air bubbles out of the fuel line. I lost power on a cliff. This is a safety issue. They are constantly screwing up. Avoid.

Super friendly staff

The fix my car