VIP Tires & Service

Today was my first visit and I picked VIP by its location and ability to get an appointment quick. After today, they will be my go-to for auto care. As I sat in the waiting area I saw several mechanics come out and talk to customers to explain what was done or needed to be done to their vehicles. I have never heard such good explanations- several of them, and advice offered. One mechanic even convinced the owner the service wasn’t needed at this (battery replacement) and how to solve their problem on their own, what to watch for when they needed to come back. No one was pressuring and everyone was treated very politely and respectfully. I will definitely recommend VIP and be returning for future needs.

I was at VIP for vehicle inspection. Joshua greeted me in a friendly and efficient manner; he has helped me previously. Checkout was efficient and included counsel about the near future need to replace tires. Without an inspection I would not have known about the imminent need for new tires. Another reason to continue annual vehicle inspections here in NH.

I went in to the shop knowing what the problem was, which was a fuel injector. The first call I received was about other problems they noticed which I approved to have repaired. After 4 days of having my car I received another call stating they noticed after a diagnostic that the fuel injector on cylinder 6. I was informed it was going to be another nearly $400 on top of the $1600+ I agreed on. Poor Joshua got an earful from me when he told me how much more it was going to cost. He was able to adjust the cost. Joshua did right by me and I commend him for cooling me down and being very professional. Thank you again Joshua.

I completely appreciated the hard work they did inspecting my vehicle to let me know any issues and fixing my front brakes and calipers for me. I will definitely continue my service with them, they were so much better than my last mechanic.

I give the 5 Star for Brandon the Service Advisor. While waiting for an oil change a customer came back in after a state inspection complaining about a light out after inspection. The issue was de-escalated without issue, positive note. Recommend VIP invest in an LED board to give customers an idea on when their care may be finished. The customers will at least know how the job is progressing. Please consider, may improve customer satisfaction and survey results.