Washington Audi Parts Department

Extremely Disappointed with Service Department – Avoid This Audi Dealership I rarely leave negative reviews, but the experience I’ve had with this dealership—specifically with the service manager, Paul—has been frustrating beyond words. I brought my Audi in for suspension issues, which took nearly two months to repair. While I was disappointed with how long it took, I was just relieved to get the car back in working condition. Fast forward three months later, the same exact suspension issue they supposedly fixed came back. Not ideal, but I figured no big deal—it should be under warranty. I called the dealership expecting them to honor the repair and take care of it. That’s when the real issues started. Paul, the service manager, has been completely unreliable and unprofessional. Every t

If I could give a -5 review I would. My husband had his Audi serviced here last year. Not only were they non responsive on timeframes and service needs, he ended up with a flat tire after the car sat on their lot for a week so he then “needed” two new tires. They blamed the severe damage to the tire on a bad alignment but the tires were fine going into the appointment. Less than a year later, these “new” tires need replaced. Scam artists at their finest. Avoid this place at all costs.

Awesome service department! Dan the service manager is the best of the best. Great customer service, friendly and kept me informed the entire way. Ginelle service advisor is great as well. Will only go to the for all my Audi's service needs!

Customer service here is fantastic. They go above and beyond to make your vehicle serive experience comfortable and convenient

Always a great experience when I need audi service at this dealer