Waterway Carwash

I’m a luxury private chauffeur in the North Shore, and having a membership with this car wash has been such a help. The Highland Park location is my favorite. I love the vibe here. want to give a huge shoutout to the manager, JESUS who has always been kind, welcoming, and easy to work with. And a big thank you to JAMES, who truly runs this place like a champ! He is knows how to handle both people and the pace of this business. This location is lucky to have him. Another special mention to BELLA, who just cleaned my car. She’s the only female here doing car cleaning and I think that’s amazing! She did such a beautiful job on my car. I truly hope they all receive the recognition they deserve from the company. Overall, I’m very pleased and highly recommend a membership. Everyone is accommod

before & after I got the cheapest the Exterior Package, Wash & Dry. Looks GREAT!

This is honestly a tough place to review because it can be so hit or miss especially as of late. The wife has had a membership for years and this location is closer to our house so she will frequent this one more than others. For a long while they did a great job consistently. As of the last few months with some changes in policy like others have mentioned and the constant new staff it is far off pace from what it was. She recently bought me a membership just for exterior cleaning, but the fact they don't towel anymore and she has been so disappointed that it will most likely be cancelled before it has really been used.

Mire a miss than a hit. Got in with the car, had it washed and told the guys that mats are in the trunk. Left the trunk open. Informed the line manager that weather techs need to be washed. He said no problem, got you. I bought the top wash. Obviously was missed, car inside was not vacuumed properly even though I did half their job and the outside was just as bad. No trunk window wiped and only 1 door jamb wiped and obviously nothing on the trunk was cleaned or wiped. Today came in with my other car. Went thru wash and waited for them to come wipe the exterior. 7 minutes on the clock no one showed up. They all seem clueless and unorganized there. They do love tips btw.

I purchased a hot wax express today for $17. Attached are pictures of what the back of my SUV looks like after coming out of the car wash. It looks filthy, which is a bummer. I would recommend going elsewhere.