Waterway Carwash

Sorry, but I won’t be back. Tried Waterway Carwash for the first time. I usually go to Brite WorX but this was a bit closer to where I was. My car wash looked fine. Maybe a bit worse than Brite WorX… but the worst part was the cloying employee begging me to get a membership. I told him I don’t really wash my car much because I have a busy schedule and he wouldn’t let me purchase one without agreeing to a membership. I eventually told him I’ll “look into it and sign up online”. Not everyone needs to be pressured into some membership. One and done for me!

terrible experience. i used to work at a car wash so i understand the ins and outs. the exterior car wash didn’t clean much. then i went to use the vacuums (mind you no one was there) and someone came up to tell me i couldn’t use them. i then asked if i could please use them this one time since i didn’t know and wouldn’t have paid for an exterior wash if i would’ve known that (as no other car wash is like that) and they told me i would have to drive to another location. it seemed very ridiculous to just not let you use the vacuum after your wash. won’t be coming back.

It's kids doing the interior cleaning and someone needs to train them on the difference between activity and result. Waterway is the easy button right by my home so I go even knowing I'll be disappointed and the conversation ALWAYS goes like this: "um, the console still has dirt and spills visible" "but I wiped it" "okay thanks but it's not clean" "but I wiped it, do you want me to do it again" "well yeah, I'd like it to be clean" followed by a half-assed rewipe that still doesn't do the job. Same convo on vacuuming. Waterway, its not my job to train your staff on how to achieve a result and I invariably leave pissed. So be warned: Your car will be 40% cleaner but it will not be clean no matter the package level you buy or the amount of money you tip. I've tried every permutation and it s

This location does a great job! They were busy, but they still did a great job. The vehicle was very dirty and it looked brand new when they got done. They definitely have a younger staff, but they couldn't have been nicer working on such a warm day. The finished product was great and definitely seemed worth the cost!

Worse experience, save your money. Starting with the person who was waiting to ask you about what type of wash you wanted not mentioning that my Jeep Overland cargo area would be an extra charge if I wanted it cleaned. Then stood in front of the sign and took my credit card and punched everything into the machine, so I couldn't see there was an extra charge. Nothing to explain the difference washes, besides her saying the "Whole Thing" cleans everything inside and out, so I selected that and paid $45. The kid working on my new 2024 Jeep obviously did not want to be there and could care less. The windows are streaked and I had to re-clean them as soon as I got home. Only half of the Jeep got vacuumed. Back seat was not wiped down. Only half of both tires on the side of the Jeep that we coul