Watkins Towing & Recovery

Through triple AAA, Watkins Towing responded in a fast, timely and efficient manner. The gentleman that came to help check my brother’s Toyota Camry today was very friendly and extremely helpful. He provided excellent customer service and advised us that we have Toyota take a look at the starter and to let them know the car battery was leaking as well. I would definitely use them again in near future.

My car broke down and I used my AAA membership to contact and send a tow. Of course, without warning, it happened on a holiday weekend here in Savannah, GA, where I just started a new job working for the city. I ended up being set up with Watkins Towing and Recovery and they were terrific. I ended up super-satisfied with AAA and Watkins. First of all, I’ve gotten used to having to wait 3-4 hrs for a couple of previous vehicle mishaps, and was dreading it; but Watkins arrived quickly, hooked me up, and had me towed to my destination all in around 2 hrs. And that was during morning rush hour, to a dealership (Vaden) that’s 20-25 minutes drive away in light traffic. My driver was Sam and he was just very cool all the way around, in a hurry but patient with me, answered all my questions and ca

Watkins Towing responded to our Lexus Roadside Service a few days ago. Young Black woman (failed to get her name) responded and was absolutely first rate. She know what was needed to get us going... did the needful; and taught us some things about our car we needed to know. Really first rate...and very nice person.

I called a WEEK in advance to schedule an appointment. I gave the women all of the information she needed, she gave me a price and told me to call the day we set the appointment but 2 hours prior to the time of my appointment that my truck needed to be dropped off at the automotive shop. So I call the morning of, 2 hours ahead, just for her to tell me "oh yeah we can't guarantee you we will be there by that time, we already have so many calls and not enough drivers"... then dont say you can make an appointment when people call you. I purposely waited and called day of like she asked me to do even after she knew I had a set appointment at the automotive shop. Absolutely ZERO kind of organization and ZERO kind of courtesy for a service you "supposedly offer".

This is a bit of a mix bag, honestly. Let me break this down a little bit more specifically. The dispatcher: 1 out of 5 stars The tow truck guy: 5 out of 5 Stars Long story short I had my Honda serviced earlier in the day and the garage did not properly do a fuel line flush. The result is that the car slammed into emergency mode with all of the warning lights going off at once and me being unable to drive faster than 20 mph. I called the dispatcher after pulling over on a side road and attempted to explain the situation, where I was, and what I needed from them space ( Namely back to the garage that did my fuel and flush.) Without the help of technology from their website, I don’t think I ever would’ve been able to communicate with this person. They seemed utterly unfamiliar with the a