West Herr Orchard Park Fleet Service Center

TERRIBLE EXPERIENCE. DO NOT GO HERE!!! This place was a red flag from the start. They kept telling me the parts for my truck were gonna come in any day now for two straight weeks. They then also quoted my service wrong for an extra part they weren’t even installing and they didn’t even catch it until I called and asked why the price was so high. They then proceeded to add extra labor and claimed that I told them to do it which is false in my book or was incorrectly explained. When paying they gave me an initial quote which was wrong because they apparently forgot to quote in labor and work so when coming in to pay it was 600 more than I expected with the extra parts and wrong quote. I will never be coming here again it was more than unprofessional and I’m surprised the dealership lets th

Lazy workers, extremely slow and lazy ,dont expect any calls from them to tell you ,that your car is fixed and or not fixed and what's going on!

The manager gave me attitude because I didn’t want the work done which was almost a 3k quote. I took it to not one, but two different shops and they told me I didn’t need the work done that they claimed I needed. DO NOT go there for work and find an honest mechanic elsewhere.

dylan and cody were a great wonderful customer service