Audi Devon Service Center

Tremendously attentive and polite team at Audi Devon. Had the pleasure of dealing with Bill as a service advisor and Joe, the service manager, when I took my R8 in for a service/recall. Ended up becoming very acquainted with the front of the house team as well as service technicians and master technician. This was very important to me as I was dropping off my prized possession and entrusting it in the care of this team. I was blessed with having an Audi Q7 as my loaner vehicle which made life so much easier on getting to and from the dealership as it's roughly 25 minutes from my primary residence. 10 points to an amazing team oh and the complimentary lattes inside are also really delicious!

I didn’t purchase my Audi from this dealership, but the service team treated me like a longtime customer. The check-in was seamless, the lounge was clean and comfortable, and I received multiple proactive updates throughout the day. To my surprise, my car was returned fully detailed — without me even asking. It’s rare to experience that level of attention and professionalism these days. Truly a standout service experience and one I wish I had elsewhere. Audi Devon has earned my loyalty.

While the service team (Andre and Josh) were polite and professional, the issue that I had with my car was not resolved. A creaking and scratching sound in the front suspension is not normal in a car with only 20,000 miles on it, especially for a "luxury" car brand. Their reluctance to investigate the issue even when I provided TSBs that address creaking from the front suspension is unbelievable. The TSBs clearly show it as an issue and it wouldn't of been issued as a bulletin if it wasn't a problem. EDIT: Audi Wynnewood was able to fix my issue within an hour. This just proves how incompetent the service department is here at Audi Devon. They'll take your money for the easy oil changes and inspections, but god forbid there's anything wrong with your car. They don't have your back here, t

I brought my SQ5 in for an oil change. While the service department is very nice and did a good job on the vehicle, they essentially lost my car for about 45 minutes when I was told to come pick it up. They looked all over the lot, then we drove around the lot, and my car was in fact missing. Eventually they determined that a technician took my car out by mistake to calibrate readiness monitors (this service was not needed on my car, but another similar car.) He eventually returned with my car. I was offered an apology and a future tank of gas to compensate for the 1/4 tank that was used while they drove my car around for the 45 minutes it was "lost." I get that mistakes happen but this was a pretty big one and to have a customer searching for their vehicle for 45 minutes is pretty crummy.

Being an Audi dealership on the Main Line, I kind of expected to overpay for service and be disappointed. Andre, my service advisor was exceptional, professional, and went above the call of duty to make sure I was satisfied, despite my scepticism and admittedly being a little difficult and unreasonable. When all was said and done though, I didn't overpay, my car is running like new, and I couldn't be happier. You may have to wait a little longer than at other dealerships to get an appointment, but you'll be glad you did. Very satisfied.