Tommy's Main Line Towing

I have watched enough episodes of Parking wars to be nervous when one of our work vans was involved in an accident and needed to be towed. The team at Tommy’s was called to the scene and took our van to their lot. Our company is located out of town about 2 hours away,, and I was worried I was going to get the runaround. I called in the next morning and was pleasantly surprised at the great customer service and how willing Tommy’s was to help me coordinate with my local towing company to get the van back to our shop. Thanks for the help! Also PSA for anyone in a similar situation, if this happens to you in Radnor Towship, be prepared for their absolute insane policy that the vehicle owner has to show up to the Police Department in person to get a vehicle released, so that the towing com

My car was unfortunately totaled and had to be towed by Tommy's Main Line towing. However, dealing with them was a complete pleasure. I had to go to pick up my things from my car and I had kayak racks on top of my car that had to be removed. I was injured in the crash, and they graciously took the racks off for me. Rachel at the front desk was extremely friendly and helpful. Despite the unfortunate event, the aftermath was smooth and straightforward. I was grateful for their smiling faces.

Tommy's was the best. I had two companies come out and neither could get my car moved. Tommy's did it and the service was awesome.

My experience with the driver was excellent. However, it took 3 days to get a receipt. I recognize typo's happen and I had to call to get my email corrected. after the second call the email still wasn't correct, so I emailed them directly through their contact page so I knew they would have the correct email address. The manager then calls me and yells at me for sending them an email for a typo, one they couldn't seem to get correct over the phone. He goes on to tell me to never call them again. Highly unprofessional. Only use these guys if there are no other options.

These things always happen on the worst possible day. My son ran over a nail on his way to a doctor’s appointment, tire shot. I was totally unavailable to get to him, work day from hell…spoke to Rachel who was as helpful as understanding as could be! Fast forward Tommy’s towing got to the car in no time flat, had the tire in stock AND the car was due for service and they were able to take of that while they had it! Was it super cheap? No. Was it fair? Absolutely. They even made sure I had all the paperwork and reminded me to check with my insurance to see if the tow is reimbursable. I hope I don’t need their services for awhile, but if I do, I’m so glad to use them!