Costco Tire Service Center

TDLR: If you want tires, Costco will make sure you don't get them Worst tire experience. Ordered snow tires and scheduled installation. apparently 2 weeks prior to my appointment, the order was cancelled. No Costco staff member let me know, so i show up for the appointment only for them to basically say "our bad, order different tires and we'll see what happens." Tried to call the customer service phone, there's no option to file complaints. Tried the chat services and it was still basically "yeah, nothing we can do about that." Mind you, this is in October...in Alaska!!!

Had a 10 AM appointment, they didnt even start working on my car until 1215. Got it back at 130. 3.5 hours for a tire install. Then when I got into my car the inside was covered in dirt and grease. My leather seats, the door jam, both doors, the steering wheel is all covered in dirt. Not to mention the wheels have new scrapes. Really frustrating and disappointed to get my car back in that state.

We waited a long time for our tires they are bare and we need them asap. They canceled the first appointment that same day (we are lucky they even told us). We were on the phone for hours just waiting and kept calling until they answered, when they answered they said "we can't find the tires but we can make another appointment in a few days" a few days rolls around and they cancelled that appointment too. They are just saying stuff to get us to hang up. Now we are on call for another while, trying to book another 3rd appointment. "What is this about the tires not being here" wow lady love that attitude your soooo helpful. The first guy said they already had the truck, now this lady is trying to say there is no truck. Why do they consistently lie to us? Where does that get them?

I’ve had an appointment scheduled to install snow tires for about a month now and on the day of my appt, I show up and am informed by staff that the “distributor cancelled my order”. The staff at Costco Tire Service Center told me they kept my appointment DESPITE THE CANCELLATION. Oh, and they did not bother to notify me of this until I showed up for my scheduled appointment. No phone call, not even an email or anything. I spoke to the manager and no accountability was taken. Just a re-order and re-schedule. I am very dissatisfied at the abhorrent customer service at the Fairbanks Costco Auto center and will be taking my complaints further up due to incompetence, unprofessionalism and lack of accountability.

Never again. Been waiting over 5 weeks for my tires, which I was told would take 2 weeks. Went in yesterday to be told "oh they're in a trailer somewhere, I'll call you later tonight or tomorrow" and let you know when you can pick them up. Crickets. No word. Nothing. I'm still waiting and you have my money. You might get a cheaper price, but the service is absolutely TERRIBLE!