Enterprise Rent-A-Car

I had a great experience at Enterprise Rent-A-Car. From the moment I arrived, the staff was welcoming, professional, and attentive. The manager was especially knowledgeable and took the time to clearly explain the rental process, coverage options, and policies in a way that was easy to understand. I truly appreciated the patience and transparency. The team worked very well together, which made the entire process smooth and efficient. There was no long wait, and everything was handled in an organized manner. The vehicle I received was exceptionally clean, well-maintained, and comfortable to drive. It looked and felt almost brand new. Overall, I did not experience any issues during my rental period, and the return process was just as quick and seamless. I would absolutely rent from this lo

I had a very bad experience with Enterprise Rent-A-Car. Throughout my rental, large amounts of money were repeatedly taken out of my account — not small authorizations, but significant charges. When I asked about them, no one could clearly explain why the money was being taken or provide proper receipts. I am a mom of four small children, and having large, unexplained amounts of money removed from my account caused serious stress and hardship. When I returned the car, it was full of gas and in perfect condition. The employee who checked it in told me there were no problems at all. Despite this, the very next morning — the day after I returned the rental — I woke up to see another $193.48 taken from my account, separate from my refundable deposit. Once again, there was no explanation and

Extremely poor and unsafe experience with your rental location. I was provided a rental vehicle that did not have a functioning horn, which is a serious safety defect. I was not made aware of this issue at pickup. Hours into my trip, another driver nearly ran my children and me off the road, and it was at that moment I discovered the horn did not work. This placed my family in immediate danger. Due to this unsafe condition, I was forced to stop my trip and rent a hotel overnight until the nearest Enterprise location could swap the vehicle. That location confirmed the car was unsafe to drive. The branch manager, Dallas Heath, acknowledged the issue and promised a credit for the rental due to the circumstances. Despite this assurance, I have received no response to my multiple follow-up e

Reserving the car online was a simple process. Picking up and dropping off were quick and easy. They even gave me a nicer vehicle than I reserved. Ended up with a Jeep Grand Wagoneer! It was perfect for what we needed! Handled the highway and the snow incredibly well. And tons of cargo space. Highly recommend.

These folks are wonderful. Sage runs the place and sets the expectation of customer satisfaction. You can really tell. The employees seem happy working there. And they did a great job taking care of me. I told them I would give them a good review because they truly deserve it. They work hard and care about our experience. Courtland and Zeylin were also very helpful and personable. Thank you guys.