Enterprise Rent-A-Car

On my travel day of 10/11/2025, I was on route to my destination and about an hour into the drive the back windshield POPPED AND SHATTERED. Yes, you read that right. I was driving down the road, nothing hit me, and this just happened. Shaken, I called the emergency services number and advised that we were safe, but I was afraid to stop the car. The representative told me that I would possibly be waiting several hours if I stopped. But if I drive to the Martinsburg location (which was 40 minutes the opposite direction) they could help me. And they will have all the information that I need. I decided that this was the best option. Mind you, I also my 15-year-old with me, and a VERY packed car as we had a full day of high school soccer and marching band competition. Well imagine my s

We picked up our rental the morning after Christmas so of course it was busy! When we arrived, we noticed there was only one worker in the office, Kimberly O. She was not feeling well but she still showed up and did her best to get everyone in and out. She is an excellent employee who deserves some sort of recognition for showing up and working alone on such a busy time of the year. Our rental vehicle was clean, had ample space for all our luggage, and enough seating for the whole family. I appreciate Kimberly giving us a few options when we arrived to make sure we had a car that met our needs. We will continue to chose Enterprise because they have unbeatable customer service and pricing.

I rented a vehicle from them on 12/23 through my insurance due to an accident. I had the vehicle until January 5th. When picking up the vehicle, I was advised to get my $100 deposit back once returned. & that my card will be charged 7.30 daily. As days passed, I noticed that my card was not being charged, so I called a few days in a row and no answer. It even would automatically transfer me to another local branch and still nothing. I returned the vehicle exactly how I got it, full tank of gas, no damage on 1/5. January 13th and still no deposit back into my account. I call to check on it and I was told it should have already been deposited back into my account. Today, January 19th, I call back again to see what the hold up is and the only answer I got was “I’ll email you the invoice” … af

I have rented from this Enterprise location 2 (and attempted 3rd) time this year and every single time there has been some sort of issue ranging from minor things to complete ethical negligence. If you are planning a trip that requires a specific vehicle type, do not use this location. They will not hold reservations for specific vehicles, or they will tell you they will, but won't. I have attached screenshots of voicemails from two of the three times I attempted to rent either a van or a truck, that prove their lack of preparedness. For the van I arrived several hours early after listening to the voicemail and was able to secure one before one of the other patrons they overbooked the van for could. Unfortunately after I got home to pack, it became evident that the van had an EXPIRED INSPE

Kimberly and Tiffany need to have better customer service skills came into the area to get a vehicle and Tiffany started with an attitude as soon we came in because she was thinking I was underage , than got to payment method and realize my dads name is on the card so she said she couldn’t go any farther when I try to ask her why she said it’s our policy but I told her the manager did It last time for us no problem with the same card , now i asked for her manager she said Kimberly was in a meeting and i left but never got a call came back 20’mins later to have the owner of card with me and waited for 20’munutes while they was taking care of other customers just for the manager Kimberly to say we won’t be doing business with you because Tiffany said you cussed at her . Tiffany is a very r