Ford Auburn Service Center

Do not take your vehicle to Sons in Auburn for service! My son attends Auburn, his windows and a/c controls, sensors were not working. He took it to Sons to get it diagnosed, they guessed it could be the battery, so they changed it. Charged me 352 for a battery that my local Ford dealership said cost 199. Total bill to replace a battery and a diagnostic check was 625.97. RIDICULOUSLY HIGH!!! Did not solve anything, actually made it worse, he could not turn on vehicle. Service manager wanted to keep the truck and charge 199 an hour for three hours to go into the dash and hope to find an answer. I said no, I’ll let my local Ford dealership look at it which is two hours away. My local dealership immediately knew the issue without a diagnostic test- a rear tail light had water penetration and

Wow- Ford told us we needed a new $11,000 engine in our truck. We took it for a second opinion and a spark plug was loose. We are getting a tune up and the truck is good to go. Not sure if Ford missed it or were trying to rip us off. Be careful.

Ive been buying and driving Ford Pickups for the last 20 years.. Sons Ford is the absolute worst Ford service department I've ever dealt with. Dropped vehicle off to have the center console fixed, oil change, tire rotation, windshield replaced, and the heads up display looked at. They said it would be 3 days it took them 5 days and they didn't even look at the heads up display. When picking up the vehicle the 3 guys in the service depart sat there doing nothing or saying anything until I said something. The dealership is a different story but the same. Go somewhere else to buy your ford's.

If I could give 0 stars I would. Worst experience EVER. They have had my car for over a week doing recall work to it. They have no concept of time. I have been given 3 different times of when my car was supposed to be ready and it STILL is not ready. This is NOT my first bad experience with them, but I decided to give them the benefit of the doubt and give them another try. MY MISTAKE. They should not even be in the customer service business. Lack of communication between the workers is ridiculous. My car could be on fire and I would NEVER bring it here again.

I took my Ford Explorer in for service today scheduled appointment might I add for a oil change and for them to check my back up camera and to please call me before he did anything to the camera and let me know how much it would cost me. I expressed this 3 times to him and he said no problem. Got a call from him and he informed me that the had filed a claim with my insurance and that it was going to cost me 400.00 plus the oil change, I told him NO! I just wanted to get a estimate and that I was not going to pay for the camera being fix right now, he was not happy and said he would get my car ready and I could come pick it up. I then ask did they even change my oil and he said,"oh not yet". They had my car from 7:00 A.M. scheduled appointment until 6:36 P.M. needless to say I had to call t