NAPA Auto Parts

Bought an optima red top battery on Tuesday, went to install into vehicle today, Thursday. After I took the cover off, I noticed the sticker on the battery was from 2023. Installed into vehicle and the power locks wouldn’t even work the battery was so dead. Talked to them on the phone and they said the battery shouldn’t have even been sold, then they put me on hold, and got back on the phone and told me the battery just needed to be charged. I have never bought a brand new battery And had to charge it. Lol what a joke would not be going back.

Poor customer service from the phone call I made to ask about a part, to when I went into store. I went in to request a part, but had to go for a 2nd to see about something. Came back in 25 mins. later to try and get my rotors. They had their lights off and I was going in,,,,, as owner & retail lady was coming out. It wasn't even 5 p.m! They said we don't have your part. Told them they were Rude and I was sending a bad review. bad r review

Very helpful staff. They offered to get a product I needed, but as I was traveling through the area I couldn't stay until afternoon, but they were pleasant, knowledgeable and helpful.

Avoid at all costs. Terrible customer service. Weekend staff is much better than the weekday staff. The "person" who works the counter during the week is hands down the worst point man a business could possibly have.

Terrible experience. Manager didn't know anything about the battery that was supposed to be there for me after talking to the mechanics shop that was under warranty. Then when we tried to see if my fiance could pick up the battery and bring the core back the next day... they refused even though they deliver parts to him all the time at his job and are buisness associates...... awful customer service to someone who was severly ill and couldn't drive to get it