O'Reilly Auto Parts

We had to stop here for an emergency headlight change 15 minutes before it closed and we accidentally got the wrong part so they offered to change the part for the right one but insted they gave us the same wrong part and then locked their doors. It was confusing to talk to everyone there but the old lady was especially rude and unhelpful.

Julez was great! Went way over and above my expectations! Very Very helpful!! He tested my truck before he let me buy a battery to make sure that was the problem.

Phenomenal experience at the Ellensburg location! Had to refill oil which I had never done before and the young man behind the counter with the nose ring not only helped us in picking the right oil but also helped us in refilling our car. He was very nice, polite, and helpful. Overall 10/10 experience

You have some rude and unhelpful people working in your store. Especially, the older lady. She hates answering any questions and will put you off on anyone or anything else aside from getting you an answer. It makes it really difficult to want to go to your store for help or products.

I have a pretty crappy old car that constantly needs some sort of attention. The folks in here are absolutely wonderful! I've had a couple occasions where a code was read and I had to get the new part and one of the guys would help me install it. The customer service in here is always fabulous!