Pro-Clean Car Wash & Detailing (Mason, OH)

We purchased a top-tier unlimited membership for this car wash and currently service three vehicles here. The highest plan is advertised as a full-service wash with towel drying at the end so the car leaves clean. Unfortunately, the towel-dry service is regularly skipped. As a result, the car often leaves with water spots and visible dirt. This is not an occasional issue — it happens repeatedly. A recurring pattern we’ve noticed is that the quality of service is consistently worse when my wife comes alone. For reasons that are unclear, incomplete work and skipped steps seem to happen much more often in those situations. When she arrives with our 3-month-old baby in the car, she cannot get out to inspect the vehicle or insist that unfinished services be completed, and there appears to be

We just spent $130 on a full detail inside of my car and it was awful. They didn’t wipe hardly anything down, we paid for the extra detail and I had to come behind and rewipe everything because they left a mess in my car. It was absolutely terrible. Also, going through the car wash on the outside they completely missed my wheel wells and it looks terrible. This place neeeds to try harder. We also tipped the guys $20 and yet they did a terrible job. Don’t go here, waste of time and money!!

This is a great full service car wash! The attendants will towel dry your car and apply tire shine after you go through the automated wash. Please remember to give them a tip! I lost a bumper knockout while going through the car wash. Pro-Clean paid for the entire repair and made everything right. They have great customer service!

Lack of detail in their ‘detailing’ service. I expected about 3x the service level, for $150. This was their ‘complete interior’ package. Hard surfaces and cup holders were only given a wipe down or were untouched. Seat was partially shampooed, I had to go over it several additional times with upholstery shampoo, the first pass was ‘brown’, pulling out a lot of dirt. The fabric door panels were untouched, I cleaned these myself with several passes of upholstery cleaner. I specifically asked that the hatchback carpets be cleaned and shampooed, as this was not done on a previous visit. Same here - just a quick pass with a vacuum, no shampoo, as evidenced by the various spots seen in the pictures. Cleaned them myself with a single pass with upholstery cleaner.

too expensive, low tier starting at 12$ or 13$ and when I left I saw the back of the car dirty, basically I spent 12$ or 13$ for worst wash that most carwash offer for 7$