Virginia Tire & Auto of Leesburg

** Editing my review to highlight a safety concern with the oil change and the lack of professionalism. They won't respond to any emails to the customer service address they reply to reviews with. Two weeks after the oil change I returned to the shop and I explained to the manager that the oil was overfilled significantly, and due to the dark color I was concerned they never drained the oil. He was immediately defensive, saying that the directors needed to watch the video for evidence and their computer system shows how much oil is needed and that’s what they put in. I took him out to the vehicle and showed him that the oil was clearly over the max fill line. His stance was that if my engine wasn’t literally smoking that it was fine. This infuriated me. If the oil is over the top line on

I really don't see what all the one-star reviews have been for... This place charges a reasonable price for an oil change. they get it done in the time frame they tell you. All of the recommendations that I was given are standard in the industry. You can see directly into the shop which really shows they are actually performing the services unlike a lot of automotive repair places who charge you for them and then actually don't flush correctly or at all. Matt the service manager was incredibly polite and knowledgeable. Martin, who helped me was very nice. I would trust these guys to do any services on my car. I usually take my diagnostic work to a dealership since most of the manufacturers are making their codes proprietary knowledge... I would definitely have my vehicle serviced at this

Not to be trusted with state safety inspection. Before I drove the car to the shop for a state safety inspection, I confirmed all of the light bulbs were working properly. After I checked in and signed the required papers, I was told it would take about 2 hours or more before they got to it. I said, I will be waiting for it. While doing so, there were 2 incidents in which the inspector identified issues with cars, and their owners questioned them. After 3 hours, the concierge came to tell me that my car failed inspection due to a rear right bulb being out. I explained that it is impossible, but insisted they didn't do it. I agreed to let them replace it; it will cost an additional $50. I accepted it and told them I would never come back to this shop. The manager said he could call the

Salespeople first, Mechanics second. Let me preface by saying we used to be very happy customers here, but after numerous negative experiences like the one below, we are no longer. I went in for a simple oil change on a regular sized sedan. After over an hour of waiting, they show me my air filter and are trying to make me spend almost $900 on other random stuff. I was also in the lobby and heard the same salesperson working another customer for everything they could think to charge. I budgeted an hour and a half for a simple oil change as I had another appointment today, and ended up missing it. Apparently when you make an appointment, that’s when they expect to receive the car, not when they will be getting to work on your vehicle. Appointments should be for the customers convenience.

This is THE place for routine maintenance and inspections. With the membership, oil changes are reasonably priced. It does get more expensive for tires and other services. I can replace my hepa filter for much less than the quoted price, thank you. The line for inspections starts 30mins before they open. Like I said, this is THE place for inspections. You gotta beat the crowd.