P&W Pool and Spa Inc.

My wife and I purchased a spa from P&W Pools and could not be happier. The entire team has been great to work with from sales, delivery and service. After we purchased the spa they came onsight before delivery to inspect and confirm that the location where we wanted it would work on our deck and the electrical was setup correctly. They answered all of our questions before purchasing and they have 100% delivered on helping us get up and running with our spa within the same week of purchase. This company truly cares about their customers and it shows. Highly recommend.

Great place to go. The service is the best. They know Alot about pools and hot tubs and are willing to help with any questions.

P & W has really impressed us - they are the most client-service-oriented pool installer we have encountered in so many ways. They are both highly responsive and pleasant to work with. Every person we have worked with at P & W has seemed straightforward and dedicated in their approach, while maintaining a reassuring personal touch. We are so glad P & W is around!

Friendly field personnel, but company has BIG ISSUES with internal communication. Requested product when service person came, they didn't bring it. Gave my contact # 3 times, not recorded... Requested another repair sevice, and no reply in 6 days. Requested a phone call before they arrive so I could be at my home, and sent data via email about replacment parts needed for repairs, service person did not get that, thus had to order parts causing a second visit. Office and service field personnel are NOT communicating...! Nice when they finally arrive ... But Requests for service seem simply ignored, and disinterested in follow-through customer service. Finally - They charged for extra items on bill. Once finally a corrected bill came they added a late fee to the bill - being late

My pool was completed in October of 2021, because it was cold my “Pool School” which is how to operate and maintain the pool was postpone until Spring 2022. I made two calls to the office requesting a pool opening and my Pool School and was told that someone would get back to me. My third call was to verify that they were not going to provide any services. After getting my name and asking me to hold the receptionist hung up the phone.