Rainier Automotive

TLDR: brought in for loud engine noise for first 5-10 minutes after starting. They fixed oil leaks, oil flush and change, car runs better. Communication was poor, proactive communication non-existent. 0 stars for communication / customer service, but they did complete the work needed so gave 2 stars. Scheduled an appt for a Tuesday morning, dropped off my car and waited for an estimate. I didn't get the estimate until Thursday afternoon after checking in each day and being told it's almost ready. They started the work on Thursday / first thing Friday morning. Friday: reached out late afternoon, Response: 2 techs working on it, almost done, but might not get done today so plan for Monday. Monday: reached out around noon... Response: tech is at lunch, will get back to you once we have a s

It was my first time taking a vehicle into Rainier Automotive, it won’t be the last. When I brought my truck in I thought my tranny was shot. They were able to diagnose it to an engine related issue quickly. They repaired it for a fair price & had great communication. Also, they wrote a detailed inspection report. Thank You, to Jeff & Tyler & the rest of the team.

Ranier Automotive provided us good quick service at a price which surprised me. It seemed to be much less expensive than the part prices charged by a dealership. We were very satisfied with our experience.

Got a 500 dollar harness installed to monitor my oil consumption that same harness is faulty i have to check my oil before they worked on it my car warned me about oil change due and low oil now it tells me nothing horrible work I can go on. Check out automotive experts they do great work and you can get updates anytime on the phone or text very friendly and professional

I'm usually skeptical of 5 star reviews but these guys earned it. every bit of it. they helped me understand the problem, and the solution. it was expensive as hell. but they didn't screw me over because every issue they raised was not only obvious, but incredibly unfortunate to experience. they saved me from making at least 5 additional very expensive mistakes that would cost me an engine. they knew they had an expensive job on their hands and they were as quick as they could be while maintaining a professional, courteous, and empathetic demeanor. I have a few thousand dollars more of work to put into my truck and I'll definitely be taking it to these guys.