South Bay Towing

I went to retrieve my truck and everything was stolen out of it my work tools, my stereo system, everything. Then was told that they are not responsible. I'm sorry but my girlfriend worked at a tow company, and yes the are responsible for their drivers 100%. So I got ripped off for about $2000 worth of personal belongings, not to mention the way over priced storage fees they charge. And when I asked for the drivers info the lady withheld all tell information and was acting totally sketchy like she was hiding something.

They were amazing! My car ignition was stuck for most of the day, causing me to miss work. They arrived within an hour, called when they arrived, and were able to help unlock my ignition so I didn't need a tow afterall. There was no charge for the service, and the driver and I even called their office to celebrate his success because I was so pleased. I would definitely recommend them and use them again.

I can't say enough great things about Zack. He is extremely helpful and went above and beyond for my mother and I. Without him we would have had such a complicated time with our car. Thank you so much Zack for everything! I highly recommend South bay towing! Ask for Zack!

Avoid this company at all cost. I made the mistake of working with this company because of my insurance. DO NOT ever agree to have your vehicle stored at their facility. My car was involved in a hit and run on a Friday evening with the body shop not open until Monday, the operator convinced me to just have my vehicle stored at their site and call in first thing on Monday to have it delivered to my preferred shop. This is where the nightmare started. I called at 9am on Monday and submitted my request. I was told someone would call me back. I waited until 1pm and called Southbay Towing again since I never received a call back. The office manager, Carolina, then proceeded to tell me that I needed to call my insurance company to request their authorization to release my own vehicle. So I call

CALL BACK/DISPATCH WOMAN IS UNHAPPY IN SO MANY LEVELS. Its been twice I requested via insurance and gets callback from her asking senseless questions about owing service needed. If I say my car is disable/doesn't run or wheels fall off, she keeps asking what's wrong with it. I just told her and gets all mad when clarify I need a towing to the shop because it doesn't run. ITS TWICE THIS THIS YEAR PLEASE SOUTHBAY TOWING GET ANOTHER PERSON WITH PEOPLE SKILLS OR GET HER A BOYFRIEND.